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Moments you might have missed from LORCA Live //16.03.19

LORCA Live highlights

LORCA Live brought together experts from NHS Digital, Microsoft, Barclays, the Alan Turing Institute, the government and more to debate the topic of trust in a digital era – and how it’s impacting everything from health to the future of autonomous vehicles. Here are some of our highlights…

To set the scene for the day, Paul Taylor, director of CREST, argued that there’s been a “shift in the trust landscape”.

“Five years ago, trust was around ensuring we had high-grade encryption and two-factor authentication,” he said. “The trust messages focused on competence and integrity. Today’s trust messages are around integrity and benevolence: we are not going to use your data for any purpose you don’t know about.”

– Paul Taylor

Next up, Robert Hannigan, chair of LORCA’s Industry Advisory Board and former director of GCHQ, told us that “trust is at all all-time low” and that distrust is “now bleeding into the technology space”. But the danger of allowing that distrust in tech to grow is that it might hamper innovations that improve – and in some cases save – lives. If people don’t trust in new technology, they’ll reject it.

“The possibilities offered by new uses of data are fantastic, especially in areas such as healthcare, so it is absolutely critical that we get it right”

– Robert Hannigan

Hannigan also believes that now is the time to act to secure the digital infrastructure around us – and that technology like 5G and AI (which could transform healthcare) are only raising the stakes.

“The critical dependencies are much greater than ever before. So it really matters.”

– Robert Hannigan

Hannigan’s proposed solution was threefold: understand the risks better, retrofit security where needed and build in security by design and by default.

“Building in security and trust when you design something is absolutely critical, and every government is looking at regulation on this.”

– Robert Hannigan

Debating the intersection of cybersecurity and mobility

Our first panel’s focus was on the cyber issues surrounding autonomous vehicles, and it was clear that the ethical issues were top of mind. The panel were especially focused on the question of who’s responsible if the worst happens.

“Accidents are inevitable, but what happens if it’s a systems fault? We should be preparing for that now and the UK government should be taking a lead.”

– Professor Carsten Maple, professor of cyber systems engineering at the University of Warwick’s Cyber Security Centre

People take a leap of trust every time we catch a plane, said Roni Zehavi, CEO of CyberSpark. But while it’s clear in the aviation space who is responsible for a crash, things are more hazy when you look at autonomous vehicles. Do you hold the manufacturer to account, or their suppliers? And how much control do manufacturers really have over their supply chain – according to Alex Cowan, CEO, RazorSecure, it’s less than many would feel comfortable with.

“One of the things we see particularly in transport is that it’s a huge supply chain, but actually a lot of the suppliers are promising a lot, but the reality is when you dig deep they’re not actually delivering it, they’re not doing what they say they are doing.”

– Alex Cowan

Another challenge for innovators will be how autonomous fleets will respond to legacy vehicles that aren’t connected or autonomous (which will be on the roads for some time). And even though, according to Cowan “we’re just a small way into making connected and autonomous vehicle systems trustworthy,” the real challenge will be securing the infrastructure around autonomies vehicles.

Me, myself and AI: building trust in online identities

Ghislaine Boddington, creative director at body>data>space, introduced our healthtech panel debate by pointing out just how personal data can be when it’s being extracted from your iris, microchips inside your body or your breath. Before technology becomes even more at one with us, now’s the time to ensure we’re protecting our digital identity by “securely tethering our data selves to our physical selves”, Boddington said.

As we got into the meat of the panel debate, Charles Kriel, specialist advisor to the DCMS Select Committee on fake news, pointed out that to some extent, accidents are inevitable with any new technology. And the accidents of AI (such as fake news allowing our world view to be manipulated) are already amongst us, he said.

“We’re vulnerable to ourselves. Were vulnerable to stupid AI, poorly educated AI, underfunded AI and AI without checks and balances or regulation.”

– Charles Kriel

Rachel Botsman, author and speaker on trust and technology

Our keynote speaker opened her session by encouraging our audience of cyber professionals to swap phones with their neighbour as part of an experiment to demonstrate how it feels to be in a different trust state.

Botsman went on to argue that while “trust leaps are absolutely critical for innovation,” we have more anxiety around trusting in technology today is because “we’re being asked to leap faster and higher than ever before.”

“When technology is deciding things for us it’s not just about its competence and reliability, it’s about empathy and integrity.”

– Rachel Botsman

Your doctor will take your data now: preparing for the digital healthcare revolution

“What more important use of your data is there than your health, and where is there an area where the risks are higher and the rewards as great,” asked Russell Gundry, Plexal’s head of innovation strategy, as he introduced our panel.

“In order for to be successful in the new tech vision world it needs to be built in right from the first design principle.”

– Dan Jeffery

The critical importance of securing patient data came up time and again throughout LORCA Live, and Dan Jeffery, head of innovation and delivery at NHS Digital reiterated the importance of building cybersecurity in by design and good governance of enabling technology like the cloud. If we don’t get this right, he said, trust in healthtech could be leached in two main ways: by a major breach of patient data, or “death a thousand cuts” where there’s poor practice across the board that have a cumulative effect.

To avoid this scenario, Jeffery believes innovative training of people is key to move beyond what he described as a “click, click, click, hope for the best on the questions” approach.

What price for trust: how executive boards are making decisions on cyber spend

Our panel, which featured Nick Coleman (global head of cyber security intelligence at IBM), Margarete McGrath (chief digital officer at Dell Technologies) and David Chinn (senior partner at McKinsey & Company), debated how much spend is “enough” when it comes to cybersecurity, agreeing that it boils down to what the appetite for risk is within executive boards.

“It really needs to go back to the basics on what are we trying to achieve in terms of business outcomes. And I think it is that simple.”

– Margarete McGrath, chief digital officer at Dell Technologies

How data has become our friend and foe: Sir Robert Wainwright, partner, Deloitte

To wrap up the day, Sir Robert Wainwright highlighted that, given what’s at stake and the challenges around building in trust, there’s still a lot we don’t know about cybercrime. 

“I am so surprised by how little, actually, that the business of threat intelligence is prioritised in industry at large. And it’s symptomatic of that fact that nobody in our community really knows the true extent of cybercrime.”

– Sir Robert Wainwright

But as different crime types are operating as part of the same networks, Wainwright highlighted the need for better industry alliances – music to our ears at LORCA.

“Some business leaders are still unable to take the leap of trust, the leap faith and see this as a genuinely non-competitive part of the business environment.”

– Sir Robert Wainwright