Moments you might have missed from LORCA Live //16.03.19
LORCA Live brought together experts from NHS Digital, Microsoft, Barclays, the Alan Turing Institute, the government and more to debate the topic of trust in a digital era – and how it’s impacting everything from health to the future of autonomous vehicles. Here are some of our highlights…
To set the scene for the day, Paul Taylor, director of CREST, argued that there’s been a “shift in the trust landscape”.
Next up, Robert Hannigan, chair of LORCA’s Industry Advisory Board and former director of GCHQ, told us that “trust is at all all-time low” and that distrust is “now bleeding into the technology space”. But the danger of allowing that distrust in tech to grow is that it might hamper innovations that improve – and in some cases save – lives. If people don’t trust in new technology, they’ll reject it.
Hannigan also believes that now is the time to act to secure the digital infrastructure around us – and that technology like 5G and AI (which could transform healthcare) are only raising the stakes.
Hannigan’s proposed solution was threefold: understand the risks better, retrofit security where needed and build in security by design and by default.
Debating the intersection of cybersecurity and mobility
Our first panel’s focus was on the cyber issues surrounding autonomous vehicles, and it was clear that the ethical issues were top of mind. The panel were especially focused on the question of who’s responsible if the worst happens.
People take a leap of trust every time we catch a plane, said Roni Zehavi, CEO of CyberSpark. But while it’s clear in the aviation space who is responsible for a crash, things are more hazy when you look at autonomous vehicles. Do you hold the manufacturer to account, or their suppliers? And how much control do manufacturers really have over their supply chain – according to Alex Cowan, CEO, RazorSecure, it’s less than many would feel comfortable with.
Another challenge for innovators will be how autonomous fleets will respond to legacy vehicles that aren’t connected or autonomous (which will be on the roads for some time). And even though, according to Cowan “we’re just a small way into making connected and autonomous vehicle systems trustworthy,” the real challenge will be securing the infrastructure around autonomies vehicles.
Me, myself and AI: building trust in online identities
Ghislaine Boddington, creative director at body>data>space, introduced our healthtech panel debate by pointing out just how personal data can be when it’s being extracted from your iris, microchips inside your body or your breath. Before technology becomes even more at one with us, now’s the time to ensure we’re protecting our digital identity by “securely tethering our data selves to our physical selves”, Boddington said.
As we got into the meat of the panel debate, Charles Kriel, specialist advisor to the DCMS Select Committee on fake news, pointed out that to some extent, accidents are inevitable with any new technology. And the accidents of AI (such as fake news allowing our world view to be manipulated) are already amongst us, he said.
Rachel Botsman, author and speaker on trust and technology
Our keynote speaker opened her session by encouraging our audience of cyber professionals to swap phones with their neighbour as part of an experiment to demonstrate how it feels to be in a different trust state.
Botsman went on to argue that while “trust leaps are absolutely critical for innovation,” we have more anxiety around trusting in technology today is because “we’re being asked to leap faster and higher than ever before.”
Your doctor will take your data now: preparing for the digital healthcare revolution
“What more important use of your data is there than your health, and where is there an area where the risks are higher and the rewards as great,” asked Russell Gundry, Plexal’s head of innovation strategy, as he introduced our panel.
The critical importance of securing patient data came up time and again throughout LORCA Live, and Dan Jeffery, head of innovation and delivery at NHS Digital reiterated the importance of building cybersecurity in by design and good governance of enabling technology like the cloud. If we don’t get this right, he said, trust in healthtech could be leached in two main ways: by a major breach of patient data, or “death a thousand cuts” where there’s poor practice across the board that have a cumulative effect.
To avoid this scenario, Jeffery believes innovative training of people is key to move beyond what he described as a “click, click, click, hope for the best on the questions” approach.
What price for trust: how executive boards are making decisions on cyber spend
Our panel, which featured Nick Coleman (global head of cyber security intelligence at IBM), Margarete McGrath (chief digital officer at Dell Technologies) and David Chinn (senior partner at McKinsey & Company), debated how much spend is “enough” when it comes to cybersecurity, agreeing that it boils down to what the appetite for risk is within executive boards.
How data has become our friend and foe: Sir Robert Wainwright, partner, Deloitte
To wrap up the day, Sir Robert Wainwright highlighted that, given what’s at stake and the challenges around building in trust, there’s still a lot we don’t know about cybercrime.
But as different crime types are operating as part of the same networks, Wainwright highlighted the need for better industry alliances – music to our ears at LORCA.